Shipping Policy

1. General Information

All orders placed through TrainShorts are processed and shipped directly from our international fulfillment partners. We aim to provide reliable delivery times and transparent shipping information for all customers.

2. Processing Time

Orders are typically processed within 1–3 business days. During peak periods, processing may take slightly longer. You will receive a confirmation email once your order has been dispatched.

3. Shipping Times

Because TrainShorts operates using international fulfillment (dropshipping), delivery times may vary depending on the destination country and logistics conditions.

Estimated delivery times:

Germany: 7–20 business days

European Union: 7–20 business days

United States & Canada: 10–25 business days

Worldwide: 10–30 business days

These are estimates and not guaranteed delivery dates.

4. Shipping Costs

Shipping costs are displayed at checkout. We may offer free shipping promotions from time to time.

5. Tracking Information

Most orders include tracking. Tracking details will be sent to your email once the package has shipped. In some cases, tracking updates may take several days to appear due to international logistics.

6. Customs, Duties & Import Fees

For international shipments, customs or import fees may apply depending on your country’s regulations. These charges are not included in the product price and are the responsibility of the customer.

TrainShorts.com is not liable for delays caused by:

customs processing

local postal services

international carriers

force majeure events

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. TrainShorts.com is not responsible for orders lost due to incorrect or incomplete addresses.

If an order is returned due to an incorrect address, reshipping fees may apply.

8. Lost or Delayed Shipments

If your order is significantly delayed or appears lost, please contact us at support@trainshorts.com. We will assist you in resolving the issue with the carrier.

9. Delivery Confirmation

Once an order is marked as “delivered” by the carrier, TrainShorts.com is no longer responsible for lost or stolen packages. Please ensure your delivery location is secure.

10. Contact Information

TrainShorts

Trade Name: TrainShorts

Legal Form: Sole Proprietorship (Small Business under §19 UStG)

Owner: Christian Heinisch

Business Address: Hugo‑Beyerle‑Straße 19, 71263 Weil der Stadt, Germany

Support Email: support@trainshorts.com

Phone Number: Not provided